Reference

How jilima Handles Your Account and Your Data

These legal terms set out what you can expect from us — how we store your information, how we process payments through GCash, Maya and InstaPay, and what steps to take if you need to raise a concern.

Account Data PolicyGCash, Maya, InstaPay ScopePhilippines-Applicable TermsContact Rights IncludedJurisdiction-Dependent Access

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POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If any part of our legal terms raises a question — whether it is about your account data, a payment dispute, or how our policies apply where you are — our support team can point you to the right process. Reach out through the channel that works for you, and keep your account reference number handy so we can pull up the right file.

Live Chat Open the chat widget inside your account dashboard to connect with a support agent. Use this for urgent policy or payment queries that need a fast response.

Email Support Send detailed legal or data-related requests to our support email address listed in the account help section. Include your registered GCash or Maya number for faster matching.

Help Centre Our account help section covers common policy questions — account data requests, cookie settings and payment verification steps — before you need to contact an agent.

What Our Legal Terms Actually Cover

jilima Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Our terms apply to every account registered on jilima and to all transactions processed through the payment channels we support — GCash, Maya and InstaPay. When you open an account, you confirm that you are eligible under the laws that apply in your location. We do

1
not accept registrations where local law prohibits online gaming access, and we do not make guarantees about eligibility on your behalf. For payment-related obligations, our terms describe how deposits are received, how withdrawal requests are verified before funds are sent to your e-wallet, and what happens
2
if a transaction is flagged for review. GCash and Maya cashouts follow the verification path shown in your account wallet before release. InstaPay transfers are subject to the same identity confirmation step. Data we collect is limited to what is needed to operate your account and
3
verify payments. We do not sell your information to third parties. Cookies on jilima are used for session management and account security — not for cross-site advertising. You can request a copy of the data we hold on your account by writing to our support team.
4
Retention periods follow applicable data rules, and we delete inactive account data when retention limits are reached. Any dispute about these terms is subject to applicable jurisdiction, which depends on local law where you access the platform.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Your Information

Security on jilima is built around your account — not bolted on. Every login goes through OTP verification tied to your registered mobile number, so no one can access your account without the code sent to your phone. Payment sessions with GCash, Maya and InstaPay are handled over encrypted connections, and we do not store full wallet credentials on our end. Here is how we approach the four areas that matter most to account holders.

Data Handling

We collect only the information needed to verify your identity and process your payments. No data is sold or shared with advertisers. You can request a full copy of your account data at any time through live chat.

Cookie Policy

Cookies on jilima manage your session and keep your account login stable across mobile and desktop. They are not used for cross-site tracking. You can adjust cookie preferences in your browser settings.

Account Security

OTP verification runs on every login attempt. If you suspect unauthorised access, contact support immediately via live chat and we will lock the account while we investigate the session history.

Retention and Deletion

Account data is kept only as long as required under applicable rules. When an account becomes inactive past the retention limit, personal data is deleted according to our internal schedule — no manual request needed.

Common Questions About Our Legal Terms

These are the questions account holders ask most when they read through our policy pages. If your question is not covered here, the live chat team can walk you through the specific clause that applies to your situation.

Our terms apply to every account registered on jilima. Eligibility depends on local law where you access the platform — access is available only where local law permits it for eligible account holders.

Send a data request through live chat or to the support email address in the help section. Include your registered mobile number linked to your GCash or Maya account so we can match your file quickly.

After account closure, we retain data only for as long as applicable rules require. Once the retention period ends, personal data is deleted. You can ask support for the specific timeline that applies to your account.

No. Cookies on jilima handle session management and account security only. They keep your login stable whether you switch from mobile to desktop or return after closing the browser. No cross-site advertising cookies are used.

Raise a dispute through live chat with your transaction reference and the GCash, Maya or InstaPay transfer record. Our team reviews payment cases against the policy and responds with a decision and the applicable clause.

We may update our terms when required. Material changes are communicated to registered account holders by notification before they take effect. Continued use of the platform after the effective date means you accept the updated terms.

Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoPrivacy Policy Infojilima Betting Glossary Appjilima App

How jilima Handles Your Account and Your Data

How to Reach Us About Legal Matters

How We Protect Your Account and Your Information

Data Handling

Cookie Policy

Account Security

Retention and Deletion

Common Questions About Our Legal Terms

01 Who do these legal terms apply to?

02 How do I request a copy of the data jilima holds about me?

03 What happens to my data if I close my account?

04 Are cookies on jilima used for advertising?

05 What if I disagree with a payment decision under your terms?

06 Can jilima change these legal terms without notice?

Legal

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