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How jilima Handles Your Personal Information

Your account data — from your mobile number to your GCash and Maya transaction records — is handled with care and kept only for the purposes we spell out here.

Data collected only for account and payment useGCash, Maya, InstaPay records kept securelyYour right to access or remove your dataNo data sold to third partiesContact us any time to update your preferences
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jilima How jilima Handles Your Personal Information
DATA HANDLING PRACTICES

How We Keep Your Account Information Safe

Data security is built into how we process every account action — from the OTP step at login to how GCash and Maya withdrawal records are stored. We apply encryption to data in transit and at rest, and we limit internal access to account data to the teams that genuinely need it.

Encryption in Transit and at Rest

All data moving between your device and our servers — including payment confirmations from GCash, Maya or InstaPay — is encrypted using SSL. Stored records receive the same protection.

Cookie and Session Control

Session cookies keep your mobile login active without storing your password locally. You can clear cookies through your browser settings, which will log you out of the current session.

Data Retention Limits

We keep your account and transaction data only as long as required for payment reconciliation and fraud prevention. Closed accounts have data removed on a defined schedule, subject to legal obligations.

Your Rights and How to Use Them

You can request a copy of your data, ask us to correct inaccuracies, or submit a deletion request through live chat or email. We verify your identity before acting on any privacy request.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to see the data we hold on your account, request a correction or ask us to delete it, get in touch through any of the channels below. We handle privacy requests separately from general account support so your query reaches the right team straight away.

Team online

Live Chat

Open the chat widget in your account dashboard. Privacy and data requests are flagged to our account team and handled separately from game or payment queries.

Email Support

Send your data access or deletion request to our support address found in the account help section. Include your registered mobile number so we can verify your identity.

In-Account Help Centre

Log in on mobile or browser, go to your account settings, and select Help. The Privacy section lets you submit a formal data request directly from your dashboard.

Common Questions About Your Data on jilima

These are the questions we get most often about how your personal information is used, stored and managed on the platform. If something here does not cover your situation, use the contact paths above.

We collect your name, mobile number, date of birth and email at registration. Payment activity through GCash, Maya or InstaPay also generates transaction references that we store for account verification.

We do not sell your data to third parties. We share information only with payment processors like GCash, Maya and InstaPay as needed to complete your transactions, and with service providers bound by confidentiality agreements.

Log in, go to account settings, and use the Help section to submit a data access request. Alternatively, contact us by email with your registered mobile number so we can verify your identity before releasing any records.

Yes. Submit a deletion request through live chat or email. We will remove your personal data on a defined schedule, except where records must be kept to meet payment reconciliation or legal obligations.

GCash, Maya and InstaPay transaction references are retained for as long as needed for fraud prevention and financial reconciliation. Once that period ends, records are removed from active storage.

Each session on a new device or browser starts a fresh cookie. Your account stays secure because login still requires your credentials or an OTP. You can clear cookies in device settings without affecting your account itself.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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