Reference

Terms and Conditions That Govern Your jilima Account

These terms set out the rules between you and jilima — what you can do with your account, how payments through GCash, Maya, and InstaPay are handled, and what happens if something goes wrong.

Account eligibility rulesGCash, Maya, InstaPay payment termsWithdrawal and verification conditionsAccount suspension and closureGoverning law and dispute process

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CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account — including a payment dispute involving GCash, Maya, or InstaPay — our support team handles those directly. Use the channel that works best for you, and include your registered account details so we can locate your record quickly.

Live Chat Open the chat widget from any page on jilima. Describe your query and share your account ID so the agent can pull up your terms-related concern immediately.

Email Support Send your terms or account query to our support address. Include your registered mobile number and the payment method involved — GCash, Maya, or InstaPay — for faster handling.

Account Help Centre Log in and go to Account Settings, then select Help. You can submit a written dispute or terms clarification request directly tied to your account record.

HOW WE HANDLE THIS

Security, Data and Your Account Rights

Your account is protected by standard encryption. We do not share your personal details — including your linked GCash or Maya number — with third parties outside of what is necessary for payment processing and identity checks. Here is how we approach the four areas that matter most under these terms.

Identity Verification Before your first withdrawal to GCash, Maya, or InstaPay is released, we confirm your account identity. This step protects your balance and keeps your account yours alone.

Data Retention We keep your account records, transaction history and payment logs for as long as required by applicable law. You can request a copy of your data by contacting support through live chat or email.

Cookie and Session Policy We use session cookies to keep you logged in on mobile and desktop without repeated re-entry. No third-party advertising cookies are placed without your knowledge, and you can clear them in your browser or app settings.

Requesting Changes or Closure To update your registered details or request account closure, contact support with your account ID. We process verified closure requests and confirm the outcome in writing to your registered contact.

What These Terms Actually Cover

jilima Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By opening and using a jilima account, you agree to these terms in full. They apply to every part of the platform — your wallet balance, how you fund your account via GCash, Maya, or InstaPay, the games you access, and how withdrawals are processed back

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to your linked e-wallet. We may update these terms when required by changes in how we operate or in applicable law. When we do, we will notify you through your registered account before the change takes effect. Continued use of your account after that point means
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you accept the revised terms. These terms are written to reflect how jilima actually works for Philippines players — not as abstract boilerplate. Specific rules around payments apply to transactions made through GCash, Maya, and InstaPay, including identity verification before your first cashout is released. Any
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dispute arising from your account will be handled through the process described in the contact section below. Where any section of these terms conflicts with applicable local law in the Philippines, that local law takes precedence for eligible players in the affected region. Use of this
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platform is available only where local law permits.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Questions About the Terms, Answered

These are the questions we hear most often about how our terms work in practice — covering your rights, payment conditions, and what to do if something on your account does not match what these terms say.

Yes. All three payment rails are covered under the payment terms section. Deposits and withdrawals via GCash, Maya, and InstaPay are subject to identity verification and the transaction limits set in your account.

No. We notify you through your registered account before any material change takes effect. If you continue using the platform after that date, that counts as acceptance of the updated terms.

If your account is suspended pending a review, your balance is held and not forfeited automatically. Contact support via live chat or email with your account ID to get clarity on the status and next steps.

Send a written request through the Account Help Centre or by email. Include your registered mobile number. We will confirm receipt and respond within the timeframe required under applicable law.

These terms apply to anyone who opens and uses a jilima account. Access is available where local law in the Philippines permits and is limited to eligible players as defined in the eligibility section.

Where any section of these terms is inconsistent with applicable local law in the Philippines, local law takes precedence for eligible players. The rest of the terms remain in effect and unaffected by that conflict.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your jilima Account

Reach Us About These Terms

Security, Data and Your Account Rights

Questions About the Terms, Answered

01 Do these terms apply to payments made through GCash, Maya, and InstaPay?

02 Can jilima change the terms without telling me?

03 What happens to my account balance if my account is suspended?

04 How do I request a copy of the data jilima holds on my account?

05 Who do these terms apply to?

06 What if part of these terms conflicts with Philippine law?

Terms & Conditions

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